I Am New! - In the Game! - Things to Avoid - Things NOT to DO -
- Store - VIP - Forum and Ticket - Encountered Issues -
A. I am New
Why you should choose Crystal Saga?
Crystal Saga is a browser-based game, the most accessible RPG game. The only requirements are having accessed to Internet, reliable browser and up-to-date Java and Adobe Flash Player installed in your computer. Unlike RPG games that need clients, you can play Crystal Saga with your laptop while having a coffee in a café, eating in a fast food, in any Internet Café or while traveling with your plug-in internet. Crystal Saga also offers the fastest and reliable support with forum community, tickets and in-game assistance.
What browser do I need to install?
Google Chrome is the top recommended browser. Being the fastest and up to date browser offers you better gaming experience. Since Crystal Saga is a browser-based game, you may experience very short delays. However, when using Google Chrome these short delays become unnoticeable.
Registering an Account
When registering an account make certain to input truthful information and an active email address. This information will be used to verify your ownership of the account. I highly recommend you to bind your working email address into your account to ensure the security of an account. Unbounded accounts will not be able to use Forgot password option since the reset-password email is sent to your registered mailbox and email address registered in your account can be replaced. As a result, you are prone to hacking and account stealing.
Once hacker got into your account they’ll be able to change your account information and email address binding to their own email address permanently stealing your characters or account. It is also essential that your passwords for email address, Facebook and R2Games account are different from each other to strengthen your account security.
Creating Character
Before creating a character, decide which server where you are going to create a character. If you are new to the game and there are no friends yet to help you in the games, I strongly recommend you to choose newly opened servers. R2Games usually open a new server every week. Click HERE to visit their server list.
There are five classes of characters in Crystal Saga; Knight, Rogue, Ranger, Mage and Priest. Choose the class that suite you the most. For details on each class please click HERE. After creating a character put individual lock on your characters to protect them from intruder.
Basing upon my personal observation, all character classes have the same stats distribution on Strength, Endurance and Intellect. Agility differs when Rogue is involved but other classes are exactly the same when adding points to their agility.
- Every point added to Strength, the character will gain +2 Physical Attack and +3 Hit Point (HP)
- Every point added to Endurance, the character will gain +1 Physical Defense and 16 HP
- Every point added to Intellect the, character will gain +2 Magical Attack, +1 Magic Defense and 4 Mana Points (MP)
- Every point added to Agility, the character will gain +1 Dodge
- Every 2 point added to Agility, the character will gain + 1 Critical
- Every 3 point added to Agility, the character will gain +1 Hit
For Rogue:
- Every point added to Agility, the character will gain +2 Dodge and +1 Critical
- Every 2 point added to Agility, the character will gain + 1 Hit
Note:
This idea are base from personal observation ALONE, R2 Games has NO official disclosure on their stat calculation. I want you to be informed that my observation on Agility is less accurate for the reason that there is certain point that the percentage beside Hit, Critical and Dodge will increase when you reach specific stat points. Additional bonus stats and percentage from Soul Development, Skills and Gears will also affect greatly the character’s stats.
B. In The Game
1. Interface
When playing browser-based RPG games, it is recommended to often times refresh the game or page. Especially before entering dungeons, battle grounds or joining an event. It will decrease the possibility of disconnection during the event. Make sure also to complete all daily task, dungeon attempts or in-game routine ahead before the server resets. Since there are very short delays, in a rare occasion the server might not reset perfectly. Refreshing the page before and after reset is effective to avoid this kind of unwanted issues.
Maintaining your browser clean will ensure better gaming experience. It will make the game run well; avoid disconnections and character being stuck on loading page.
To clear browser, click the wrench icon or press Alt + F for Windows, look for Tools then click Clear browsing data
Choose what time you want Google Chrome to start clearing from. Leave "Save autofill data" unmarked if you don't want to delete saved password.
Having stable connection is vital in playing online RPG games. You may test your internet speed at http://www.speedtest.net/ Reduce your Ping to avoid internet interruption. Ping indicates the reachability of a host of an Internet Protocol. The higher the ping the harder you reach the server. Close all unnecessary pages and downloads to minimize your ping to at least 30. Contact your Internet Service Provider if you are having real bad connection.
2. Things to Avoid in the Game
Scammers
Do not involve yourself to unsafe trading. If the character is suspicious and looks like a dummy or alternate, ignore him and do not believe on their promising offers.
Impersonator
When someone is asking your account info or password, be wise to view their character interface. Most of these players are trying to hack pretending to be a GM or copying your friends name using similar letters. Add them in your ignore list and report them.
Third Party Program or Site
Do not believe players who are introducing game cheats/hack, lag reducer etc. Obviously, they will give you a link to download these third party programs. Do not attempt to visit the address, they contain auto-install key logger which will send them a copy of information you key-in.
Gold Sellers and Spammer
DO NOT pay attention to them, they are considered to be parasites of any game. They will sell in-game currency or mall items in cheaper price then they issue chargeback. Once refund is initiated, as part of Terms of Services publisher will investigate character activities that leads to account termination of all account that are involved including player account who patronize them.
3. Things NOT to DO
- Flaming – using indecent words, cursing and threatening other players. Excessive display of emotion or chat box spamming that annoys other player.
- Impersonation – claiming to be a Game Master or R2Games representative, stealing other player’s identity.
- Hacking – Unauthorized item transfer and account access.
- Scamming – tricking or deceiving other players.
- Game Exploit – bug abusing and using the game for illegal purposes.
- Illegal Programs and activities – using third party program, cheats and hacks. Obtaining in-game items or Gold illegally.
- Involving Real Cash – selling gold or items through real money, exchanging items with prepaid loads, money currency in other games. Etc.
These offenses are punishable by character banning and account termination. Please visit their Terms of Services and Privacy Policy.
C. Store
Crystals
Their primary product is Crystal which is used to buy mall items. Crystal packs are valued from $4.99 to $299.99 plus bonus items. The available payment methods are:
- Ultimate Game Card (UGC)
- MOL Points
- PlaySpan
- Paypal
- Credit Cards and Bank Transfer (Money Booker)
- Dao Pay
- Pay by mobile
When using UGC it is recommended to turn your UGC balance first into Ultimate points by signing up an account in http://www.ultimatepay.com/ to ensure the success of your purchase.
VIP Membership
Initial payment of $7.99 then reoccurs once the current VIP is expired. In other words, automatically renewed and charge you monthly. However, you may also buy 1 month VIP by using UGC, Ultimate points or debit/credit cards as long as you have enough funds to pay for the 1 month VIP. A ticket must be filed when canceling VIP subscription.
VIP Benefits:
- 800 Crystal / Month
- 1.5x Character Experience (Stacks w/ Other Bonus XP)
- 1.5x Pet Experience (Stacks w/ Other Bonus XP)
- 2 Extra Green Dragon Coins / Day (3 Total)
- 3 Extra Hours of AFK Time / Day (4 Hours Total)
- 3 Extra Dungeon Attempts / Day (8 Attempts/Dungeon Total)
- 1 Extra Level 6 Escort Attempt / Day
D. Support and Filing ticket
The things you should first know are how and where to seek assistance. Though, Crystal Saga will guide you all the way in the game you should still know where to ask support during helpless time.
Forum
For Game Play issues, visit their Forum Community. R2Games usually do not provide in-game assistance to the players. They want their players to explore and figure out each of their games on your own. However, since R2Games representatives are very kind and helpful. They are actually the one who provides the most reliable gameplay assistance. They even visit players in the game to provide excellent support.
Support Ticket
File a ticket to contact R2Games support team to provide you timely assistance in any issues. When filing a ticket it is necessary to use the email address registered on your account. This will verify your ownership of the account you are using. Ticket number which is necessary to check the status of your ticket is sent to your mailbox. Just in case your mailbox is unable to receive ticket number or R2 response, use alternate account or email to file a ticket but remember to indicate it in your message. Remember also to give them clear description of the issue you are encountering and fill up all required information when filing a ticket
Encountered Issues that you need to file a ticket immediately:
Undelivered Crystals
If their payment system recognizes your transaction as your account’s first order. Your purchase will be delivered within 12 hours as they will be going to investigate every order against fraud. If it is not your first order, your payment might not able to reach through their end or payments are being declined. Provide them the following:
- Email Address bound to account
- Email address used to purchase
- Order Numbers
Contact your payment provider to verify your transaction if you were billed on your undelivered orders.
VIP Cancellation
VIP are recurring payments and bound to every characters enrolled. Even deleted characters will be charge continuously. You need to file a ticket to stop the subscription of your characters. Provide them the following information:
- Email Address bound to account
- Email address used to purchase VIP
- Character Names
Did not receive in-game benefits for paid VIP
Once VIP status is turned off yet it was automatically or manually renewed, send a ticket providing them the following information:
- Email Address bound to account
- Email address used to purchase VIP
- Character Names
Missing Characters
Characters below level 20 that haven’t been online for more than 2 weeks are deleted automatically. However, if you are a VIP member or if you have a Crystal in your inventory, your character will not be deleted. If level is higher than 20, file a ticket and provide them the following information:
- Character name:
- Server Name
Forgot Password and Changing bound email address
If the account is bound to your email address, use Forgot Password option. If you are unable to access your mailbox or account is not bound, file a ticket and provide them the following information:
- Character Name
- Server Name
- Date of Registration
- Location when you registered the account
- IP address (view your IP address at http://whatismyipaddress.com/)
- Crystal Purchase if any
- Email Receipt of your recent purchase
Stuck on character loading page
If you are able to log-in but failed to load the game, clear your browser then refresh the page or try loading the game using different browser. If you are stuck on a certain map, file a ticket requesting them to summon you in a different map and refresh the page after. Provide them the following information:
- Character Name
- Server Name
Bugs
Players are responsible to report bugs or in-game glitch. Bug exploitation is against Terms of Service of any game. Once these bugs are abused, developers tend to roll back the game. Wasting more time, experience and effort than benefits gained from abusing it. In worst case scenario, accounts involve might be terminated temporarily or even permanently. Report these cases immediately giving them the following information:
- Server Name
- Map or NPC where the bug is
- Clear explanation of the bug/glitch
Hack Issue
Request to temporary lock your account immediately while investigation in ongoing. File a ticket with following information:
- Character Name
- Server Name
- Date of Registration
- Location when you registered the account
- IP address (view your IP address at http://whatismyipaddress.com/)
- Crystal Purchase if any
- Email Receipt of your recent purchase
- Date when you noticed you have been hacked
- Character name of the person who knows your account info if any
Scammed
You cannot avoid players to trick you or players that are unconscious to be tricked. That is why it is necessary to capture or screenshot your conversation when involving yourself to such deals or transactions. If you encounter a player who does not honor your agreement, file a ticket immediately and provide them accurate information:
- Characters involved
- Server name
- Screenshot of you conversation
- Description of the transaction
Note: Developers or publisher of any game do NOT replace items that were lost in not using their proper trading system, intentional or unintentional destroyed items and sold, or failure to protect your accounts from intruder or hacker. However, certainly they provide compensation when the issue occurs on their end.